TERMS OF BUSINESS

ORDERING;

If you wish to purchase a limited edition piece that is currently available on this site, please use the “but it now” button as required, then proceed to the checkout to securely pay for your purchases. Packaging will be added at this point.

To order a truly unique piece, or a variation of one pictured on this site, then please contact us;

          sharon@gemporium.co.uk 

                or  phone  07837 848380 / 01304 330338 for a friendly consultation.

We will discuss your wishes, then when you are happy we will agree your package and prices. Shortly after this you will receive a written outlay of requirements, with your invoice.

Payment can be made either by cash, postal order, guaranteed cheque, or over the phone with a credit/debit card.

For commissioned pieces a minimum of  50% deposit will be required to begin work. On completion of your commission, the remaining balance will be adjusted for postage costs, and the updated invoice sent to you. On payment your items will be immediately dispatched.

PLEASE NOTE- International buyers will need to pay 90% of the invoice in advance. The balance will be adjusted accordingly once weight of package/postage is known, and order will be shipped on receipt of outstanding balance.

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POSTAGE;

UNITED KINGDOM;

All items will be posted by a suitable registered service, depending on the urgency of your needs. This will cover damage/loss during transit.

Depending on the size/weight of your purchases, this is a rough guide to postage prices ( actual prices will be determined on packaging, and service used, but will not exceed listed examples);

                Up to 1kg (eg- tiara,2 combs, jewellery)                                       £7.00

                  A3 prints will be sent in tubes, unless mounted                          £4.00

                Mounted and framed pictures will be individually priced - please ask

INTERNATIONAL;

All items will be sent by International Registered post, as this includes insurance against loss or damage.

Postage will be charged at cost on larger items, and commissioned pieces, the balance being adjusted accordingly after completion of the commission. (see ORDERING)

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DELIVERY;

Items purchased through the site will be processed and dispatched within 7 days.( If you need an item more urgently – please email- we do try to be extra helpful where-ever possible!)

For a commissioned order normal delivery will be within 14-21 days. However, this will depend on size, number and complexity of commissioned items- a 3d picture can take 5 days to make…a bouquet up to a month!!( Now you can see why they are so special).This will be discussed and agreed with you in our initial consultation.

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PAYMENT;

Payment for limited edition items available on the site can be made securely  via the site checkout,  through Paypal, where there are the additional options of paying by cash, postal order or guaranteed cheque.

Payment for bespoke/commissioned items will be made in two (2) parts. A deposit will be taken to secure the commission. On completion, the weight can be ascertained and postage calculated, and the balance then paid.

Payments can be made in full, in advance if  required, but this reduces our ability to save you money and  reduce postage costs if possible once full weight is known.

Cheques and postal orders should be made payable to;

              Gemporium

Please state name, address, cheque guarantee card no/ exp date, and item/colours etc on the back.Thankyou.

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RETURNS/REFUNDS;

In the unlikely event that your items should reach you in a damaged condition- please contact us immediately, by any of the means given below, and briefly describe damage ( if possible take photos as this will help with postal claim). Please return the item to us within seven (7) days.

We will arrange for a replacement  to be delivered.

We apologise that postage cannot be refunded. Nor can the item be replaced if we are notified of any damage later than 24 hours after being signed for.

PLEASE NOTE – that as all commissioned work is made to order with individual requirements, refunds cannot be given on these items, we will however do our utmost to repair any transit damage in time for the big event. In this unlikely scenario , immediate reporting of damage, and returning of item will be even more crucial to allow for repairs to be made. You will not be charged for this at all.

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CONTACT US;

If you have any queries, would like to discuss your requirements, book an appointment, or would like details of outlets where our items are currently being showcased

 – please contact us by;

                                            Email: sharon@gemporium.co.uk

                                       Phone; 07837 848380     01304 330338

All cheques, returns, written correspondence, should be sent to:

                                                         S.Simmons

                                                        82 Clarendon Place

                                                        Dover

                                                        Kent

                                                       CT17 9QD

                                                       U.K

PRODUCT INFORMATION;

WORK AND INSPIRATION:

Gemporium designs are inspired by a wide interest in nature, gems and crystals, and art designs from all over the world. The designs are created to reflect and enhance the natural beauty of the components being used.

CRYSTALS AND GEMSTONES;

Gemporium has an in-house Crystal Practitioner, who not only designs using crystals for their beauty, but also works with their unique healing properties.

She says “It’s not just about looking great, it’s about the power they have to make you FEEL great too! Each crystal has it’s own resonance and attributes, I love to use these to help the client  get that little “extra something” that  they possibly weren’t expecting when buying jewellery or an accessory.”

We have a wide range of gemstones, in various cuts, so if you have a particular favourite we will incorporate it if you wish. If we don’t have it in some form, we will certainly do our best to find it for your commission. After all…it’s all about what YOU want!!

CARING FOR YOUR PURCHASE;

Your Gemporium corsage or tiara is very special – it is utterly unique! To keep it as an heirloom is very simple. It will have arrived in it’s own box. Please keep it in this box and it will never need dusting  ,or washing, or replacing. Replacing?? Just imagine in 25 /40  years time, when your husband still looks at you with a fond twinkle in his eyes, you can at least celebrate your anniversaries in style, and rekindle the memories of that very special day. Not if you threw it away…

Beaded flowers are also very special – unlike real flowers these will sparkle and grace any table and wall for decades. They simply need gentle dusting occasionally!

Jewellery should last a lifetime, too, under normal conditions. If it is housed in it’s accompanying box, it will be protected forever. Normal precautions apply when wearing jewellery- try not to catch a bracelet on a door handle etc. such common sense actions that it needs not be stated.

Gemporium jewellery is guaranteed for 12 months, against faulty components.

Should a treasured piece of jewellery fail you in that time, we apologise in advance, we do use quality components. If you would return it to us with a copy of your receipt we will repair the piece free of charge.

As accidents do happen, we keep a few bits back from every design, so if after a time your jewellery does have an accident , we can offer a repair service.

Depending on the severity of the damage, or lost components, the prices for repair does vary. We will contact you with the details for approval,  before starting the repair. However, it is very unlikely that a repair would ever cost more than 50% of it’s original price- if it was to be more than that it is less likely to be a repair than a replacement, due to a substantial loss of components.